What happens if I have a dispute with an Event Organiser?

If you have a dispute with an event organiser and feel that the event organiser is acting improperly, you can raise a dispute over the payment with your bank or credit card provider.  They will then raise a dispute with Stripe (who are the payment gateway) and they will require that the event organiser provide evidence to show that your dispute cannot be upheld.

Under most circumstances your bank or credit card company will refund your money to you and then seek to recover these funds from the event organiser who has acted improperly.

Back to Frequently Asked Questions